Support Center

Clear help to keep moving forward

When a question comes up — billing, activation, authentication or an operational need — you don't have to guess. Use the digital resources below to reach the right next step faster and with less friction.

Context from your panel

If you came from the panel, the prepared context will appear here to help you follow the right path without rework.


    

      
      
    

  


  

    
      
Sales on WhatsApp

      
Ask questions, get a plan recommendation and move forward on MercaBot's official number.

    
    
      
Official Meta Integration

      
Open the exact guide to validate the webhook, subscribe to messages, add your real number and complete the official channel connection.

    
    
      
Privacy & Data (Portuguese)

      
Requests about data access, storage and holder rights under applicable law. Document published in Portuguese.

    
    
      
Terms & Billing (Portuguese)

      
Product rules, contracting, renewal and cancellation policies. Document published in Portuguese.

    
    
      
Sign up & Activation

      
Plans, checkout and guided activation path.

    
  


  

    

      
      
Access is granted via a secure link sent to your account email. The link must be requested again whenever it expires.

    

    

      
      
Activation and billing follow the checkout flow published on the pricing page. The valid information is always what is displayed at the time of signup and in the checkout.

    

    

      
      
Cancellation can be requested via the authenticated account flow or through this digital center, depending on the active environment. No lock-in period.

    

    

      
      
Current plans and pricing live on the signup page. Review the options (plans start at $19/mo, billed in your local currency at checkout) and continue directly to checkout — the signup page is always the source of truth.

    

    

      
      
Help is available through this digital support center, with FAQs, guides and operational flows published directly in the product. You can also reach us on WhatsApp.

    

    

      
      
Use the official Meta integration guide published by MercaBot. It covers the webhook callback URL, verify token, subscribing to the messages field and the final data to paste into your panel.

    

  


  

    
AI Notice

    
MercaBot uses generative AI to respond with more context, speed and clarity. This helps operations scale, but does not replace human review when a case involves an exception, sensitive negotiation, financial decision or critical operational confirmation.

    
The correct operational design is: AI handles what is repetitive and predictable, and the team steps in when the interaction requires judgment, approval, personalisation or a more nuanced close.