Whole team on the same WhatsApp — without sharing the SIM.
When the company WhatsApp becomes a bottleneck, the team starts improvising: passing the phone around, screenshotting chats to a group, opening parallel accounts. Customers complain, chats vanish, no one knows who replied what. MercaBot gives a shared web panel where 3, 10 or 50 agents serve the same official number with their own logins, separate queues, internal transfer and full history.
What you get
- Individual login per agent — no shared password.
- Separate queues: sales, support, billing, post-sale.
- Auto-assignment (round-robin or rules) or manual.
- Internal transfer keeping full conversation history.
- Internal notes only the team sees (not sent to customer).
- Reports by agent: response time, conversations, conversion.
❌ "Let's pass the SIM around"
No one knows who answered. Agent goes on vacation taking the history with them.
❌ "Each person creates a WhatsApp"
Customers reach 3 different numbers. Nothing centralized. Brand looks disorganized.
❌ "WhatsApp Web in 4 tabs"
Everyone sees all conversations. Agent grabs colleague's chat by mistake. Chaos.
❌ "Screenshot, ask in the group"
Salesperson asks manager via group screenshot. Customer waits 40 minutes. Lost sale.
Multi-agent: WhatsApp Business app vs MercaBot
The free WhatsApp Business phone app limits to 4 linked devices — all seeing everything. Works for two agents reading the same inbox, but doesn't scale. Real solution: Meta's Cloud API — which MercaBot activates in 3 minutes without technical complexity.
| Feature | WhatsApp Business app | MercaBot (Cloud API) |
|---|---|---|
| # agents | Up to 4 (all see all) | 3, 10 or 50 (with separation) |
| Individual login | No — all on the same SIM | Yes, email/password per person |
| Separate queues | No | Sales, support, billing, etc. |
| Auto-assignment | No | Round-robin or rules |
| Internal transfer | No | Yes, with history preserved |
| Reports per agent | No | Conversations, time, conversion |
| AI bot first-line | No | Handles simple questions before human |
FAQ — WhatsApp multi-agent
Use Cloud API via a platform like MercaBot. Each agent has their own login, sees only their queue, customer keeps talking to the same number.
Starter up to 3, Pro up to 10, Business up to 50. No WhatsApp technical limit.
Not for real teams — the app accepts only 4 devices and all see everything. For real multi-agent, you need Cloud API.
Yes. Separate queues and assignment. Supervisor sees all. Internal notes only the team sees.
Deactivate login in 2 clicks. Conversations transfer to another agent in the queue — without losing history.