The WhatsApp chatbot that actually understands your customers.
Menu-based bots frustrate customers and kill conversions. MercaBot uses real generative AI — Claude by Anthropic — to read what your customer wrote, understand the intent and reply with the right information for that specific message. 24 hours a day, on your existing number, ready in under 30 minutes.
What your business gets
- 24h automated responses — the bot replies while you sleep.
- Lead qualification: product interest, budget and urgency captured automatically.
- Full conversation history — see every exchange in the dashboard.
- Human handoff alerts: know exactly when a conversation needs your team.
- Weekly email report with volume, unique contacts and hours saved.
No setup cost
Guided 4-step activation. Fill in your business profile and the bot is ready — no developer needed.
Official number
Activates on the WhatsApp number your customers already have. No migration, no new contact.
Generative AI
Real contextual replies — not menus, not decision trees, not canned answers.
Why generative AI beats rule-based chatbots
Traditional WhatsApp chatbots present numbered menus and branch into fixed paths. If the customer's question doesn't fit the options, the conversation ends in frustration. MercaBot's generative AI takes the opposite approach: it reads the free-text message, understands what the customer needs and composes a reply using your actual business information — products, prices, delivery times and policies.
The result is a customer experience that feels like talking to a knowledgeable team member — even at 2 AM on a Sunday. And when the conversation requires a human decision, the dashboard flags it immediately so your team can step in at exactly the right moment.
Frequently asked questions — WhatsApp chatbot
MercaBot uses generative AI instead of fixed menus. The bot reads what the customer wrote and composes a contextual reply based on your business profile — not a canned answer.
No. MercaBot activates on your existing official number. Your customers keep the same contact they already saved.
Less than 30 minutes. 4 guided steps in the dashboard — no developer or technical team needed.
Plans start at R$197/month with up to 1,000 AI responses. No contract — cancel anytime from the dashboard.